business woman with guide dog

What is the Client Assistance Program (CAP)?

The Client Assistance Program (CAP) is the federally mandated program that advocates for persons with disabilities in South Carolina who are seeking or receiving services through the Vocational Rehabilitation Department (VR), Commission for the Blind (CB), and all Independent Living Programs (IL) and projects funded under the Rehabilitation Act of 1973, as amended.

CAP assists consumers with questions regarding the Americans with Disabilities Act, Title I.

Issues Addressed by CAP:

  • A client dissatisfied with services;
  • A client concerned with his/her relationship with VR/CB/IL counselor;
  • A person interested in applying for VR/CB/IL services; and/or
  • Rehabilitation counselors and service providers needing a resource for a client.

Brochure

CAP Objectives

  • CAP advises you of your rights and responsibilities in the process of obtaining rehabilitation services funded under the Rehabilitation Act of 1973, as amended.
  • CAP assists you in your relationship with projects, programs, and facilities providing rehabilitation services. CAP explains specific rehabilitation services and benefits available to an individual with a disability.
  • CAP helps you in the appeal process when requested, if you disagree with the rehabilitation services being provided or are denied services.
  • CAP identifies problem areas in the delivery of rehabilitation services to individuals with a disability and suggest methods and means of making systemic changes.
  • CAP refers you to other agencies (public or private) when you may not be eligible for rehabilitation services.
  • CAP informs you of your rights under Title I of the Americans with Disabilities Act.

CAP Bill of Rights

  • To make meaningful and informed choices.
  • To be a partner in the planning of your vocational goals and rehabilitation services.
  • To apply or reapply for rehabilitation services.
  • Complete confidentiality of your case record.
  • To consult with your counselor before your case is closed.
  • To appeal through administrative review and fair hearing.
  • To be informed of the availability of the Client Assistance Program.